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Returns & Refund Policy

 

We offer a 30 day money back policy:

If you wish to return an item purchased from our website, you may return it to us within 30 days of the date of order for a full refund (less delivery costs), provided that the item is in its original packaging and that the product is unworn and unused.  Please advise us that the product is being returned and return to:


The My Online Company (Pty) Ltd
Product Returns
PO Box 13396
Cascades
3202

How do I return or exchange a product if it is damaged or incorrect?

If you wish to return an item because the product you received is either damaged or not what you ordered, please contact us and we will arrange to collect the damaged/incorrect product at our own cost and replace it with the correct product in return.